UHS HardwareStaff Answer
Jul 24, 2026 - 01:24 PM
If you forgot the user code on SKU KWS-954-OBN-ZW500-11P-SMTCD, the code usually cannot be recovered for security reasons. You will need to factory reset the Kwikset Z-Wave Plus lock and then set up new user codes. On most Kwikset 954/SmartCode Z-Wave locks, this is done by removing the battery pack, holding the Program button while reinstalling the battery pack, and continuing to hold the button until the lock beeps or flashes red.
After the reset, you will need to perform the door-handing process, add new user codes, and re-pair the lock with your Z-Wave hub if it was connected to one. Factory reset steps can vary slightly by model, so always follow the included Kwikset manual for the exact reset sequence.
After the reset, you will need to perform the door-handing process, add new user codes, and re-pair the lock with your Z-Wave hub if it was connected to one. Factory reset steps can vary slightly by model, so always follow the included Kwikset manual for the exact reset sequence.
