UHS Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
- If an item is missing, damaged or an incorrect item has been received you must advise us within 48 hours of delivery confirmation. If we are not advised within 48 hours we will not compensate or replace the item(s)
- We accept returns for exchange or refund 30 calendar days after an item was delivered. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging and placed inside another/additional shipping box or package.
- Your item needs to have the receipt or proof of purchase.
- If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued.
- Returns without an RMA number may be refused/returned back to the shipper at their expense
- Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package.
Keyless Factory 1 Year Guarantee
We guarantee the quality and reliability of Keyless Factory products. We have absolute confidence in our products. And when you buy them, we want you to be confident too. That’s why we’re making a quality and reliability guarantee to all our customers - a promise that our products won’t let you down.
To assist us with constantly improving our products, we will need the product back, and we will need to know what happened. Pictures and or videos of the quality issue will help to expedite the process.
Xhorse warranty: non-wear parts for a period of one year from the date of purchase by the original owner. The warranty covers internal parts of the machine like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by a warranty.
Kukai warranty: non-wear parts for a period of one year from the date of purchase by the original owner. The warranty covers internal parts of the machine like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by warranty.
- Brand New OEM keys can not be returned unless noted otherwise.
- Software, tokens, and other digital activations.
- Special orders.
Brand Name Locks must be approved through the manufacturer: We will not process the return without an RGA:
Baldwin - 1-800-566-1986
Medeco - 1-800-839-3157
Town Steel - 1-877-858-088 email@example.com
Marks USA - 1-800-252-5625 https://www.marksusa.com/contact-us/
Alarm Lock - 1-800-645-9440
Dorma Kaba - 1-800-849-8324 https://www.dormakaba.com/us-en/support Lockly - 1-669-500-8835
Von Duprin - 1-877-671-7011
ULTRALOQ - 1-844-HEY-UTEC firstname.lastname@example.org
Machines / Electronic devices must be approved by our Tech Support or by the manufacturer.
Smart Box - 1-855-767-8291 - EXT 2 Pin 6604
Lock Labs - 1-855-562-5522 Ext 4
JMA - 18173850515 / email@example.com
HPC - 800-434-8960
AutoproPad - 888-988-6865
Autel - 855-288-3587 prompt 3 prompt 6
- Lishi/ Turbo Decoders/ Ez/ Accureader- If you think the tool is defective, send us pictures and we will do our best to assist you. No guarantee.
Accureader - 1-228-265-3985
Are there any charges for return?
- All returns are subject to inspection and a restocking fee of up to %25.
- Refunds will be given in the form of store credit.
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges unless noted otherwise.
- Credit for brand-new OEM items may be given at the refurbished price if the returned items are no longer able to be sold as "new" due to damaged/opened packaging or wear on the product.
All returns must be mailed to:
ATTENTION: Returns Department / RMA#
3301 N 29th Ave,
Hollywood, FL 33020
Refunds will be processed within 5 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 5-7 business days for it to display on your credit card statement.