All orders placed before 3:30 PM EST will ship on the same business day. Orders placed after 3:30 PM EST may not be shipped until the following business day.

We may use the following carriers; FedEx, USPS, and UPS. Our orders ship via FedEx within 48 continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico. FedEx does not service P.O. Box or APO/FPO addresses.

Overnight orders placed Friday before 3 PM EST. Will ship the same day. The delivery date is the following Monday unless the special Saturday delivery Overnight option is checked.

Only shipping services that have the transit time in the title (Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by us.

Important: UHS Hardware is not responsible for lost, damaged, or stolen packages. We strongly recommend adding Extend Shipping Protection at checkout to safeguard your order. Customers who decline protection assume all liability once the order ships.

FREE SHIPPING - Selected items qualify for free shipping on orders over $99. Some items, like safes, doors, hinges, some machines, and large or irregular items, are excluded at our discretion. On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option. 

HANDLING FEE -  On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.

INCORRECT OR UNDELIVERABLE SHIPPING ADDRESS POLICY - Customers are responsible for providing a complete and accurate shipping address at the time an order is placed. UHS Hardware is not responsible for packages delivered to an incorrect address provided by the customer.

• If a package is delivered to the address entered on the order, the customer assumes responsibility for the shipment, even if the address provided was incorrect.
  
• If a package can be intercepted, rerouted, or redirected to a different address, the customer is responsible for any carrier fees associated with the address correction or rerouting request.
  
• If a package is deemed undeliverable and returned to UHS Hardware, the customer is responsible for the cost to reship the order to the correct address.
  
• If a package is returned to UHS Hardware due to an incorrect or undeliverable address and the customer no longer wants the order, the return will be treated as a standard return and may be subject to applicable restocking fees and non-refundable shipping charges.

FLAT RATE OVERNIGHT - For orders over $99, under 2 lbs, and under 17" in length, we offer UPS Next Day Air Saver Flat Rate for $20. Orders over 2 lbs do not qualify for Flat Rate Overnight and will be charged current shipping rates.

DISCOUNTED SHIPPING UPGRADES - For eligible orders, UPS Ground shipping upgrades are available for $7 and UPS 2nd Day Air shipping upgrades are available for $12. These discounted upgrade rates apply only to packages weighing up to 10 lbs. Orders exceeding 10 lbs will be charged applicable carrier rates based on package weight, dimensions, and destination.

The freight cost of safes, doors, hinges, some machines and large or irregular items depends on the size, weight and amount of the product. . If you choose FedEx shipping over Freight shipping  when applicable, we are not responsible for any damage incurred during shipping.  A sales representative will contact you with the best available shipping arrangements for these items. 

*Handling fee covers additional costs associated with heavier orders such as extra packing material, boxes, and labor.

Puerto Rico, Alaska & Hawaii

Orders to Puerto Rico, Alaska & Hawaii will not qualify for free shipping unless they fit in a flat rate envelope or box.

International Shipping

International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country's laws. The recipient of the package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.

Shipping Protection by Extend

We strongly recommend adding shipping protection for high-value packages. If you added Shipping protection using Extend to your online order and need to file a claim, please contact Extend directly at 877-248-7707 or file a claim online https://www.extend.com

 

Signature Required

We strongly suggest all packages with a value over $1000 to be sent Signature Required. When checking out you will be required to select to either add or decline the signature required. All packages with a value over $2000 will need to be shipped Signature Required every time with no exceptions.

If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.

Tracking

A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer.

Late shipments:

Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.

If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund.

Missing Items / Discrepancies

If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.

Cancelations

Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.

UHS Preferred Plus Shipping Benefits

Starting today, you no longer pay a monthly fee to access premium perks. Instead, the more you grow with us, the more you save. As a UHS Preferred Plus (P+) member, you can enjoy exclusive shipping benefits designed to enhance your shopping experience and save you money. 

• Shipping Discount Coupons - There are now Shipping Discount Codes for all tiers. Coupons can be used on shipping rates of $15 or less.

• Preferred Pro - Receive Free Shipping Up to $15 — 2 x per year. Select Shipping Methods.

• Preferred Max - Receive Free Shipping Up to $15 — 1 x per quarter.
  Select Shipping Methods. 

• Preferred Ultra - Receive Free Shipping Up to $15 — 2 x per quarter.
  Select Shipping Methods.

• Overnight UPS Shipping - Overnight UPS Shipping discounted rates will be available, but not for all tiers. 

• Preferred Pro - Will not receive Overnight UPS Shipping discounted rates. 

• Preferred Max - Will receive  Overnight UPS Shipping for $14.99 Flat Rate via UPS Next Day Air Saver.

• Preferred Ultra - Will receive Overnight UPS Shipping for a $9.99 Flat Rate via UPS Next Day Air Saver.

• Order Cutoff - The daily shipping cutoff is 3:30 PM EST. Orders placed after this time will ship the next business day. This policy does not apply to Preferred Max or Preferred Ultra orders.

• Preferred Pro - Orders placed before 3:30 PM EST ship the same business day. Orders placed after the cutoff will ship the next business day.

• Preferred Max - Enjoys an extended cutoff time of 4:30 PM EST (a one-hour extension) for same-day shipping. If an order is placed before 4:30 PM EST, the order will be shipped on the same business day.

• Preferred Ultra - Enjoys an extended cutoff time of 4:30 PM EST (a one-hour extension) for same-day shipping. If an order is placed before 4:30 PM EST, the order will be shipped on the same business day.

*Handling fee covers additional costs for heavier orders, such as extra packing materials, boxes, and labor.

Payment Policy

All orders need to be paid in full before they are processed using the following platforms: Credit card, PayPal, JoBox, Klarna, and by in-store Cash payment. 

Purchases 

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. 

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. 

Backorders 

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Sales Tax 

Florida customers will have to pay taxes unless they are exempt.

Rewards Program

UHS Hardware ("UHS", "we", "us" and "our") is proud to offer “Points” as an incentive for loyal customers.

Earning Points

Points are typically earned by placing and paying for orders on our site at a rate of 1 point per $1 spent. This rate is subject to change at any time, for any reason, including but not limited to, sales and special promotions.

Points can also be earned by completing certain tasks. These tasks may include, but are not limited to, sharing our page on Facebook, following our page on Instagram, or writing a product review. You can view all the ways to earn points in the “Ways to earn” section of the rewards panel found in the lower left of your screen when visiting our website at www.uhs-hardware.com. Points earned may vary based on the task completed.

In order to earn points, you must have an account registered at www.uhs-hardware.com and be logged in at the time of taking action to earn points. Additionally, when earning by placing an order, the order must be fully paid for at the time of placement. Orders paid for using Klarna, even with being installments, are considered fully paid for at time of placement and are eligible to earn points. Pay by Phone and Phone orders are not eligible for point rewards.

Redeeming Points

Points can be redeemed for coupons to use when placing new orders. We currently have 4 levels of point redemptions.

• $5 off Coupon for 500 Points
• $10 off Coupon for 1000 Points
• $25 off Coupon for 2500 Points
• $50 off Coupon for 5000 Points

Expiration of Points

Points will expire on a 6-month (180 days) rolling basis with a lack of account activity. What this means is if you earn points on January 1st, 2023, your points will expire on June 30, 2023 (180 days later), unless you earn more points within the 6-month period. Every action that earns you points will extend the expiration date of all your points by 6 months.

Disclaimer

Points are discretionarily rewarded and retain no monetary entitlement. We reserve the right to deny the distribution or redemption of points, as well as modify point totals or values as necessary at any time, for any reason, without disclosure. Methods of earning points as well as redeeming points are subject to change at any time, for any reason, without disclosure.